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JACKSONVILLE, Fla. – The supervisor of the McDonald’s on St. Johns Bluff Road at Beach Boulevard seen hitting a buyer on video that has gone viral desires the shopper and everybody who has seen the video to know she is sorry.

Video shot by a customer exhibits Ciarrea Williams strolling from behind the counter and hitting the girl has been seen 1000’s of instances on social media, however Williams wished folks to listen to her facet of the story. She mentioned the video would not present the shopper’s unruly actions that induced her to take motion.

Williams mentioned the girl within the video turned annoyed over the time it took to get her meals order. She mentioned that frustration turned to verbal insults towards each her and her employees. She mentioned her feedback even turned racial, saying the McDonald’s workers “have to be standing within the Section eight line within the morning.”

UNCUT: Ciarrea Williams’ full interview

“I rotated to say that’s it as a result of I had different clients ready. ‘I draw the road, since you’re cursing and utilizing profanity at me and my co-workers.’ And I mentioned, ‘Ma’am, I’ll offer you a refund, offer you your meals and you may nonetheless have a pleasant day.'”

She mentioned at that time, the girl threw two drinks at her.

“The first one (a sizzling drink) that was thrown, the cup flew this manner. It didn’t hit me. The second one was a Coke.”

She say the second drink did hit her and left her drenched and humiliated in entrance of her co-workers and different clients. That’s the place the video shot by a buyer started, exhibiting her coming from behind the counter and bodily confronting the ladies. 

Williams displays on what it was wish to take motion. 

“At that second, nobody can let you know what it seems like at that second. It was more-so embarrassment, as a result of I used to be nonetheless good to her. I gave it my all and I stayed skilled, even together with her calling me each identify within the e-book.”

This video has embarrassed Williams and she or he says she needs there might have been a special consequence.

“It’s embarrassing,” Williams mentioned. “I want to apologize to my head boss, which is my retailer proprietor, my co-workers, my crew, my household and my youngsters.”

Williams has labored for McDonald’s for greater than seven years. As of Friday night time, Williams continues to be employed, however she doesn’t know for the way lengthy as a result of the corporate is investigating the incident.  

She mentioned that is the primary time she’s needed to take care of this type of scenario and she or he hopes it will likely be the final. 

Copyright 2018 by WJXT News4Jax – All rights reserved.

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